Houston, we have a problem: How to deliver bad news and the solution to your clients
I know that not one organization wants to bring bad news to their clients. However, it is very important that you know how to properly address these situations and do the best you can to bring a solution. Remember that you have to be effective in addressing things not going as planned and the way you communicate with the client, could define whether or not he will stay with you or start shopping elsewhere. 1. Self-control, own the issue and be upfront: You don’t go