People will always remember you because of the service you provide, the attention you give them, and the attitude you show all along the process. This is why servicing our customers is one of the most important factors that we take care of at STT Logistics Group. Let me explain to you some tips for servicing your customers the right way.
- Communication and listening
Customers nowadays are looking for people that listen to them and serve them, most salesmen nowadays are just going after the customer’s money and they forget about servicing them the right way, people are looking for peace of mind, and here at STT Logistics Group that is what we offer by giving constant updated about the loads, by not charging them until we pick up the unit and by transmitting confidence.
- Repeat and referrals business
Where do you get your business from? I have been asked this question on many occasions and my response will always be the same, from repeat customers and referral customers, this is achieved by providing outstanding service every time we work together. If you treat your customer right they will always be back with you and they will be loyal to you, the reason why is simple. It’s hard to come across people that serve you how you deserve to be served.
The process of working with STT Logistics Group is very simple and this is because we have many years of experience and we already know how to take care of every situation and load that comes across our table. We work hard to make every transaction, every load, and every interaction smoothes in the whole US. This makes our process very simple for our customers therefore this makes them happy in working with us because, tell me, who wants to work with a company that makes your life harder?
- Asking the right questions
Why do we do this? There is a difference between asking the right questions and asking questions and at STT Logistics group we understand perfectly, asking the right questions will allow us to identify the customer’s problem and will help us identify and comprehend what the customers expect from us, by knowing this we can provide the peace of mind everybody is looking for and therefore it allows us to provide exceptional service.
Our main goal and objective are to assist you with your transportation needs, it only takes 1 call, text, or email to know more about us. Call us today and I assure you that STT Logistics group will be the company you have always been looking for.