A dispatcher is needed to help ensure the trucking business is working correctly and its drivers are productive. It’s their job to manage every aspect of the load, from pickup to drop-off. They also work as an alliance between truckers and customers, facilitating communication.
Good dispatching can lead to several factors for success: repeat customers, positive reviews, and increased money. It’s significant to build a relationship with your dispatcher because they are the ones who make your runs successful. Ensure you know where to start so your time on the road is a positive experience. Here are three things every trucker needs to know about dispatching.
- Dispatching is not an easy job
When it comes to dispatching, there are many moving parts and countless details to keep track of. This can be stressful for everyone involved. Clients are impatient because they require the shipment to be delivered to a certain place by a certain time. Drivers are pressured to get it there in a timely manner, and dispatchers are at the center of it all.
- Dispatching relies on clear communication
If you don’t know who the most important person in a trucker’s life is, it’s the dispatcher. You see, 95 percent of all communication that occurs between a truck driver and his or her direct supervisor goes through the dispatcher.
- Building a good relationship is crucial
Having a dispatcher you can trust is important. Perhaps the most significant aspect of building a good relationship with your trucking company’s dispatchers is to develop a strong level of trust. Having excellent working relationships with your dispatcher comes from being able to rely on each other, and that means creating an open dialogue between the two of you.
In the end, your dispatcher is there to help you when you need it. They can be an excellent asset for success for drivers and online truck businesses. By working together as partners, you’ll have a better experience on the road. Here at STT Logistics Group, we count on the best dispatching team ready to assist you. Don’t hesitate to contact us and experience it for yourself.
