As a client working with a freight brokerage company, there are several security tips that you should keep in mind to protect your interests and ensure that your freight is transported safely and securely. Here are some important security tips to know:
- Do your due diligence: Research the brokerage company thoroughly before doing business with them. Check their online reviews, ratings, and customer feedback. You can also ask for references from their existing clients.
- Get a written contract: Always insist on a written contract that outlines the terms and conditions of freight transportation. Make sure that the contract includes details such as the pickup and delivery dates, freight charges, and insurance coverage. Ideally, this contract will be sent to you through a secure e-signature platform such as Dropbox Sign
- Maintain communication: Establish regular communication with the freight brokerage company and your carrier to ensure that everyone is on the same page regarding your shipment. This can help prevent misunderstandings and ensure that any issues are addressed promptly.
- Use secure communication channels: When communicating with the freight brokerage company, use secure channels like encrypted email or secure messaging apps. Avoid sending sensitive information through unsecured channels like regular email or text messages.
- Avoid working with brokerages that use gmail or hotmail accounts, for anybody could pretend to be anyone over an email. Instead, make sure that you are communicating and receiving documents from an email with the company’s domain. You can verify the actual domain by typing it in your search engine and the website for the brokerage should come up.
At STT Logistics Group, we are committed to providing our clients with the highest level of service and security. All our documents and communications are done from our company’s email domain, @sttlg.us; we do not use @gmail.com or any other email domain for that matter. You can always call us at 888-884-0608 to verify if the document seems “shady.”
We believe that our clients deserve the best. That’s why we work to ensure that they are fully satisfied with our services. If you are looking for a freight brokerage company that you can trust, look no further than STT Logistics Group. Contact us to learn more about our services and how we can help you with your freight transportation needs.