How one Ingersoll MT6520 move proved the power of persistence, teamwork, and client trust
At-a-Glance:
- Brokers: Andre Guzman & Daniel Solorzano
- Load: Ingersoll MT6520 Cold Planer
- Route: [Insert Route Info if known]
- Challenges: Unconfirmed purchase, delayed repairs, hard-to-reach pickup location
- Solutions: Proactive communication, contact tracing, team coordination, transparent updates
- Outcome: Smooth pickup and delivery; a long-term client relationship built on trust
Loaded and ready to roll—this Ingersoll Rand MT6520 cold planer made its journey look easy, thanks to smart coordination from the STT team
The Quote That Started It All
Sometimes a simple quote request can spark a long-term relationship. That’s exactly what happened when a potential client reached out to STT Logistics Group asking about rates to ship an Ingersoll MT6520 cold planer.
“He hadn’t bought it yet—he just wanted to know the cost,” explained Andre Guzman. “But from that first quote, we stayed in touch.”
Over the next three weeks, Andre followed up diligently. When the client finally made the purchase, STT was naturally already top of mind.
Loyalty in Action
Once the machine was repaired and ready for pickup, it became clear that the job wouldn’t be straightforward. The seller was hard to reach, delaying logistics. But Andre and Daniel didn’t wait for updates. They hunted them down themselves instead.
“We did some digging, found contacts for the seller, and got everything moving,” Andre explained. “The client appreciated that we weren’t waiting around. We solved it for him.”
In fact, when the client was approached by another company to handle the job, he pushed back.
“He told me, ‘I just want to make sure I’m working with you,’” Andre said. “That kind of loyalty is rare. And I made sure he knew Daniel and I were working together under the same company—it gave him peace of mind.”
Freight broker Andre Guzman went the extra mile to earn—and keep—the client’s trust, proving that loyalty starts with clear communication and dependable support
Smooth Moves from Start to Finish
Once STT got the green light from the pickup location, they coordinated the driver’s arrival. The machine wasn’t quite ready when the truck showed up, but that didn’t cause any sweat—Andre and Daniel kept everyone looped in and stayed on standby.
“We got the load picked up, sent the client photos, and he arranged the final delivery,” said Daniel. “After all the prep we’d done, the actual transport was nice and smooth.”
What stood out most wasn’t just the logistics—it was the trust.
“We’d quoted him before for a skid-steer and a mini excavator,” Andre said. “Even though those didn’t go through, we kept the relationship going. We prefer to not simply push quotes, instead staying connected and proving how helpful we are.”
Another Win for Team STT
From quoting to delivery, this job showcased everything STT stands for: proactive problem-solving, strong customer relationships, and coordination that makes complex moves feel easy.
“Even before he signed anything, we had trust,” Andre said. “That’s what we want clients to feel like, that they’re in good hands from day one.”
Ready to work with a team that adapts and follows through on its word?
You call. We haul. That’s all.
Daniel Solorzano: “After all the prep we’d done, the actual transport was nice and smooth.”
