From Disconnected to Delivered
When our client came to us looking for a new logistics firm, it wasn’t just because of missed deadlines. Its current provider had been slow to send quotes and unresponsive when it mattered most. For a complex move involving nine loads across four states, that simply wasn’t going to cut it.
Fortunately, broker Andre Guzman was all ready to step.
The Job
Move six trailers and three day cabs, from separate locations in Maryland, Virginia, Georgia, and Florida—all to the Port of Miami. Time was tight, expectations were high, and communication had to be flawless.
Coordinating a Multi-State Move
Once Andre got the green light, he kicked off coordination pronto. That meant contacting every pickup location to confirm hours, equipment availability, and shipment readiness.
His team also worked closely with the logistics dispatch unit to make sure all drivers were fully prepared—with the right documents, insurance, and experience for moving heavy equipment.
“Even though there were challenges,” Andre said, “we were able to overcome them by having good communication with the drivers. Our dispatch team made sure everyone was aligned, and that made a big difference.”
Communication That Builds Confidence
Along with top-notch internal coordination, Andre also developed a strong connection with the equipment seller—who, in fact, was so impressed with the team’s clear and proactive updates that they referred STT to another client with similar monthly shipment needs.
That level of communication in logistics didn’t just win the job. It built trust, turned into a referral, and opened the door for a lasting relationship. By the end of the move, all nine units had arrived safely and on time at the Port of Miami, ready for export. The client gave positive feedback and has continued working with STT for subsequent shipments.
A Team Built for Heavy Hauling
This challenge was a test of transit—and Andre, along with STT’s dispatch and driver support teams, delivered on every front.
From coordination and communication to follow-through and flexibility, this move showed exactly why STT is trusted by customers across industries for heavy hauling.
Need a partner who can handle high-volume hauls with professionalism and precision?
You call. We haul. That’s all.
